Refund policy

We do accept returns, exchanges, and cancellations. Please read our policies below for the rules and conditions.

 

REFUND POLICY

Returns, Exchanges, and Cancellations

We're here to make sure you're satisfied with your purchase. Here's what you need to know:

Returns:

  • Contact us within 7 days of delivery.
  • Ship items back within 14 days of delivery.
  • Request a cancellation within 12 hours of purchase.


To be eligible for a return, your item must be:

  • Unused and in the same condition as when you received it.
  • In its original packaging.


To complete your return, please provide a receipt or proof of purchase. Please note that buyers are responsible for return shipping costs.


Refunds:

  • Your refund will be processed within 3 business days after we receive the returned item.


Non-Returnable Items:
Unfortunately, the following items can't be returned or exchanged unless they arrive damaged or defective:

  • Custom orders
  • Personalized products.


Returns and Exchange Details:

Non-Custom Items:

  • Returns are accepted for non-custom items, with buyers responsible for return shipping costs.
  • Please provide the tracking number for the return to prevent delays.
  • Refunds are possible for non-custom items returned in their original undamaged condition.


Custom Items:

  • Custom orders are generally considered final sale due to their unique, handmade nature.
  • However, if you have questions or encounter issues with your custom item, please contact us. We'll work together to find a mutually agreeable solution.

 

 

High-Value Order Policy (Orders $400 USD and Above)

Restocking fee helps to cover the cost of materials, labor, refinishing, and inventory loss associated with made-to-order items. Because every Melt'm Jewelry piece is handcrafted to order by a small workshop team, orders of $400 USD or more may be subject to the following additional terms:

  • Restocking fee: High-value items (400$ and more) are subject to a 20% restocking fee on approved returns, reflecting the materials and labor already committed to your piece.
  • Shipping costs: Original shipping charges are non-refundable (including promotional free shipping with insurance)
  • Payment processing fees: Payment processing fees (3%) are non-refundable.
  • Return shipping: High-value returns must be shipped with insurance and tracking. Melt'm Jewelry is not responsible for items lost or damaged in transit that were not insured and tracked.

 

 

Refunds (if applicable):

  • Upon receiving and inspecting your return, we'll send you an email notification.
  • Once approved (usually within 2 business days), your refund will be processed, and the credit will be applied to your original payment method.
  • The original shipping charges are non-refundable and will be deducted from approved refunds where applicable. 


Exchanges (if applicable):

  • We only replace items if they are defective or damaged.
  • For exceptional situations and issues, please email us at meltmllc@gmail.com. 


Gifts:

  • If your item was marked as a gift and shipped directly to you, you'll receive a gift credit for the return value.
  • Upon receiving the returned item, a gift certificate will be mailed to you.
  • If the item wasn't marked as a gift or the gift giver had it shipped to themselves, the refund will be issued to the gift giver.


Shipping:

  • To return your product, mail it to: 104 E State Street, Ste C, Redlands CA 92373, United States.
  • Buyers are responsible for return shipping costs, and shipping costs are non-refundable.
  • If your item is over $75, consider using a trackable shipping service or purchasing shipping insurance. Melt’m Jewelry is not responsible for any returns lost in transit.