Welcome to Melt'm Jewelry -Where Elegance Meets Excellence
At Melt'm Jewelry, we believe in the power of exquisite craftsmanship and timeless elegance. Our passion for jewelry is evident in every piece we create, and we're thrilled to share our exquisite collections with you.
For more than 20 years, we have been crafting 14k Gold Fine Jewelry adorned with natural gemstones, delighting customers in Redlands through our local studio and extending our craftsmanship online to customers across the United States and Europe. With pride, we've served thousands of customers, crafting over 25,000 exquisite handmade jewels.
🌟 Why Choose Us?
✨ A Legacy of Craftsmanship: Our journey began over two decades ago, and our commitment to impeccable craftsmanship remains unwavering.
✨ Radiant Gemstones: We source and curate natural gemstones, infusing each piece with the captivating beauty of the Earth.
✨ Local Artistry, Global Reach: From our beloved studio in Redlands to customers spanning two continents, we bridge the gap between local charm and global elegance.
✨ Celebrate Uniqueness: We understand that each piece of jewelry tells a unique story. Our creations celebrate your individuality.
✨ Experience Matters: Our wealth of experience ensures that every jewel we craft is not just a piece of jewelry but a work of art.
🌟 Our Commitment to You
Your satisfaction is our promise. We offer:
✅ Free Shipping: Enjoy complimentary shipping on all orders, regardless of your location (US Only).
✅ 14-Day Returns: We stand by the quality of our creations. If you're not satisfied, we're here to make it right.
✅ Secure Shopping: Your privacy and security are paramount. Shop with confidence with our secure payment options.
✅ Expert Support: Our dedicated team is ready to assist you at every stage of your jewelry journey.
FREQUENTLY ASKED QUESTIONS
Please see below the answers to the questions most frequently asked by our new customers.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express. Furthermore, you can pay through Pay Pal, Shop Pay, Google Pay or Apple Pay.
Shipping & Delivery
Domestic shipping takes 2- 5 business days, depending on the shipping carrier and method chose by the customer.
Foreign shipping takes 3-14 business days, depending on the shipping carrier and method chose by the customer.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for domestic orders with USPS First-Class (not-insured, with tracking number)
Yes, we ship our products to Canada, Australia, New Zealand, Switzerland and to selected countries in Europe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Yes, taxes and customs duties are already included in the checkout price. We offer delivered duty paid (DDP) shipping, ensuring that the displayed duty and tax amounts are guaranteed. Rest assured, there are no extra fees for delivery, and you'll be charged only the exact shipping fees without any surprises.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
We do offer after-sale repair services for issues that are not attributable to manufacturer defects.
Fees may vary depending on the nature and extent of the repair needed. Please contact us for detailed information and pricing.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within 14 days after the purchase is made.
In the case when the product is undamaged and is not a custom order jewelry nor a personalized jewelry piece, you are eligible for a full refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Refund Policy to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
The duties and taxes paid by the customer for international delivery are not refundable.