Custom Order Listing For Jade

✅ Orders with free shipping go out with USPS First Class Mail with tracking.

✅ We send the orders equal or more than $250 with signature requirement and insure them against the lost packages.

✅ If you prefer to upgrade your shipping method, we provide the following options at the checkout:

• USPS Priority
• USPS Priority Express
• UPS (with several options)

✅ If you prefer your order (less than 250 USD) to be sent with signature requirement and/or insurance please contacts us.

INTERNATIONAL ORDERS
🌏 We are a local jewelry workshop based in California, USA. We ship our products to Canada, the EU, Australia, New Zealand and Switzerland.

🌏 We send all international orders with DHL Express or DHL e-commerce with special discounted shipping options and fast delivery.

🌏 Please leave your phone number at the section of special instructions (at the check out) for secure delivery of your packages.

🌏Taxes (The EU VAT, GST for Australia and Canada and Taxes for UK) and custom duties are already included in the price during the checkout. We offer delivered duty paid (DDP) shipping at checkout. The duty and tax amounts that are displayed at checkout to our customers are guaranteed. The customers will not be charged any extra fee for delivery. 

👉 We gladly accept returns, exchanges and cancellations.

👉For returns, contacts us within 7 days of delivery and ship items back within 14 days of delivery

👉Request a cancellation within 12 hours of purchase

👉To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

👉Buyers are responsible for return shipping costs. (Shipping cost to buyer is not refundable)

👉 Your refund will be processed in 3 business day after we receive the item that you returned. 

📍Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for Custom orders or personalized products.

📍In the case of returns for international orders,, the shipping costs and taxes and duties are not refunded by Melt'm Jewelry.

⭐️ We hand craft our products in our small workshop. They are genuinely unique and one of a kind. We show utmost care for using highest quality materials and gemstones. If you have any questions about your jewelry or any concerns about your purchase, please do not hesitate to contact us.